Frequently Asked Questions (FAQs)

1. What types of flowers do you offer?
We offer a wide variety of fresh flowers, including seasonal blooms, classic roses, lilies, tulips, and exotic arrangements. Our collection is curated to suit every occasion.

2. Do you offer same-day delivery?
Yes! We provide same-day delivery for orders placed by 10.00 AM within Klang Valley areas. Please check our delivery information for details.

3. Can I customize my bouquet?
Absolutely! We love creating custom arrangements. You can specify your preferred flowers, colors, and style during the ordering process.

4. What if my flowers arrive damaged or incorrect?
Your satisfaction is important to us. If your order is damaged or incorrect, please contact us within 1 hour, and we’ll work to resolve the issue.

5. Do you offer wedding and event floral services?
Yes, we specialize in wedding and event florals! Please reach out to us for consultations, and we’ll be happy to discuss your vision and provide a quote.

6. How should I care for my flowers?
To keep your flowers fresh, place them in clean water, remove any wilted leaves, and avoid direct sunlight. We include care tips with your order for your convenience.

7. Can I schedule a delivery for a future date?
Yes! You can select a delivery date during checkout to schedule your order for a future date.

8. What payment methods do you accept?
We accept various payment methods, including major credit cards and secure online payment platforms. All transactions are processed securely.

9. Do you offer gift cards?
Yes, we offer gift cards! They are a perfect way to share the joy of flowers with friends and family.

10. How can I contact you if I have more questions?
Feel free to reach out to us via our Contact Us page, or you can email us at thefloweraffairmy@gmail.com. We’re here to help!